When nobody can pick up, Fono answers, and wins the caller back before they try the next restaurant.
Watch it happen
A dinner rush, a ringing phone, and what happens to the call nobody could answer.
From the live pilot at Thecha, Sunnyvale.
What Fono does
Catch it, sort it, surface it, win the customer back, and understand it all later. Five features, one journey.
A missed call does not go straight to voicemail. Fono rings your backup numbers in order, the manager's cell, the second line, before anything else happens.
Fono takes the message and tags it: Order, Catering, Reservation, Banquet, or Other. Everything lands on a kiosk screen in your kitchen. No login, no app. Any staff member can glance at it between tables.
The kiosk, as your staff sees it. Demo messages shown.
The moment a call goes to voicemail, the caller gets a text with a way to reach you. The customer is never lost to a dial tone.
Listen anytime, from your phone or your desktop. Settle the "they said, we said" before it starts.
Volume, trends, and what categories are coming in, by hour and by day. See which nights the phone runs hottest before you write the schedule.
How it works
Nothing to rip out, nothing to reprint. Fono sits behind the line your customers already know.
The manager's cell, the second line, in the order you choose.
Tagged and waiting on the kiosk, where any staff member can act on them.
A recovery SMS with a way to reach you, so the customer never slips away.
Thecha · Sunnyvale, CA
The pilot
Fono answers the phones at Thecha every day. The cascade, the kiosk, the recovery texts: everything on this page is running through a real dinner rush right now, not sitting on a roadmap.
Founders Circle
A small group of independent restaurants building Fono with us. Your calls, your feedback, a direct line to the people writing the code.